Refund policy

30-Day Return Policy

At Minanaturals, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a 30-day return policy under the conditions outlined below.

Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return:

• The item must be unused, unopened, and in its original packaging

• Proof of purchase (order number or receipt) is required

For health, safety, and hygiene reasons, opened or used supplements cannot be returned.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Products damaged due to misuse

• Items purchased on clearance or marked as final sale

• Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will resolve the matter promptly.

How to Start a Return

To initiate a return, please contact us at [your support email] with your order number and reason for return. Do not send items back without authorization.